Patient Care Coordinator
Patient communication, care coordination, follow-ups
The role
Key Responsibilities
Coordinate patient appointments, referrals, and follow-up care.
Serve as a primary point of contact for patient inquiries and concerns.
Communicate with healthcare providers, specialists, and facilities regarding patient care needs.
Monitor and track patient care plans and appointment compliance.
Maintain accurate documentation within EHR/EMR systems.
Assist with insurance verification, authorizations, and referral coordination when needed.
Support administrative and care coordination activities to ensure a seamless patient experience.
What's required to apply
Educational Requirements
Bachelor's Degree in Nursing (BSN or equivalent).
Licensed Nurse
Required Experience
Experience as a Patient Care Coordinator, Healthcare Virtual Assistant, Medical Receptionist, Medical Scheduler, or in a healthcare support role.
Experience coordinating patient care, appointments, referrals, and follow-up services.
Experience communicating with patients, providers, and healthcare facilities.
Experience using Electronic Health Records (EHR) or Electronic Medical Records (EMR) systems.
Required Skills
Strong patient communication and customer service skills.
Excellent verbal and written English communication.
Strong organizational and multitasking abilities.
Ability to coordinate patient appointments, referrals, and follow-ups efficiently.
Ability to maintain accurate patient records and documentation.
Strong problem-solving and critical-thinking skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy.
Good to know
Communication & Professional Skills
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Ability to prioritize patient concerns and determine urgency.
Compassionate and patient-centered approach.
Ability to work effectively in a fast-paced environment.
Attention to detail and accuracy.
Technical Requirements
Proficiency with EHR/EMR systems.
Familiarity with healthcare scheduling and care coordination platforms.
Proficiency in Microsoft Office and communication tools (e.g., Teams, Zoom, Google Workspace).
Preferred Qualifications
Medical, nursing, healthcare administration, or allied health educational background.
Experience supporting US-based healthcare providers, clinics, or hospitals.
Knowledge of US healthcare processes, insurance verification, referrals, and prior authorizations.
Experience with patient intake, care planning, and case coordination.
Other open roles
A higher standard for healthcare support begins with understanding your practice
On your discovery call, we will learn about your workflows, patient volume, and what you need — and tell you exactly how we approach matching for your situation.
© 2026 HighCall VA. All rights reserved.