Privacy Policy

This Privacy Policy explains how HighcallVA ("HighCall VA," "we," "us," or "our") collects, uses, and protects information when you visit our website at https://highcallva.com, submit an inquiry, or apply to join us as a contractor.

By using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use.

Scope of this policy

This policy covers personal information collected through our website and intake forms. It does not govern Protected Health Information (PHI) handled in the course of delivering services to client practices. PHI is governed by the Health Insurance Portability and Accountability Act (HIPAA) and by the Business Associate Agreements we maintain with the practices we support. See our Security and Compliance page for how PHI is handled.

Who this policy applies to

This policy applies to three groups:

• Visitors browsing our website.

• Medical practices and prospective clients submitting inquiries or booking a discovery call.

• Healthcare professionals applying to work with us as contractors.

Information we collect

Information you provide

When you contact us or apply to join, we collect the information you submit through our forms. Depending on the form, this may include:

• Name, email address, and phone number.

• Practice name, role, and details about your support needs (for client inquiries).

• Work history, professional credentials, licensure details, and resume or CV (for contractor applicants).

• Any other information you choose to include in a message or application.

Information collected automatically

When you visit our website, limited technical information is collected automatically, including your IP address, browser type, device information, the pages you visit, and the time and date of your visit. This is standard usage data used to understand how the website is performing.

How we use your information

We use the information we collect to:

• Respond to inquiries and manage discovery calls.

• Evaluate, communicate with, and onboard contractor applicants.

• Operate, maintain, and improve our website.

• Send relevant updates or information you have requested or that relate to a service you have inquired about, where permitted.

• Comply with our legal and regulatory obligations.

We do not sell or rent your personal information.

How your information is processed and shared

We share information only with service providers that help us operate, and only to the extent needed for them to perform their function. Our current providers include:

• Google Workspace (Google Drive, Docs, Sheets, Slides, and Gmail) for documentation, collaboration, and communication.

• JotForm and Google Forms for inquiry and application intake.

• Calendly for discovery call scheduling.

• Monday.com for internal project and task management.

• Zoom for video meetings and calls.

• DigiSigner for document signing.

• Discord for communication with contractors and applicants.

Each provider processes information under its own terms and security practices. We may also disclose information when required by law, to respond to valid legal requests, to protect our rights or the safety of others, or in connection with a business transfer such as a merger or acquisition.

Cookies and tracking

Our website uses cookies and similar technologies for basic functionality and to understand website performance. This includes analytics provided through our website platform and cookies set by embedded tools such as the Calendly scheduler.

We do not use advertising or retargeting pixels.

You can control or refuse cookies through your browser settings. Disabling cookies may limit some website functionality.

International data transfer

We operate in the United States, and our website data is processed in the United States. Members of our team and our contractors are located in the Philippines and may access information from there in the course of supporting our operations and serving client practices.

By using our website and submitting information, you consent to the transfer, storage, and processing of your information in the United States and the Philippines. We take reasonable steps to ensure your information is handled securely wherever it is accessed.

Protected Health Information

PHI is not collected through this website. Any PHI accessed or handled by our contractors during the delivery of services is processed on behalf of the client practice, under that practice's direction and under a Business Associate Agreement, in line with HIPAA. Our Security and Compliance page describes this in detail.

Data retention

We retain personal information only as long as needed for the purposes described in this policy, or as required by law. Inquiry and applicant information is retained for as long as is reasonably useful to evaluate, follow up on, or maintain a relationship, and is deleted or anonymized when no longer needed.

Your rights

Depending on where you live, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications. To make a request, contact us using the details below. We will respond in accordance with applicable law. We may need to retain certain information where we have a legal obligation to do so.

Children's privacy

Our website and services are intended for adults aged 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.

Links to other websites

Our website may link to sites we do not operate. We are not responsible for the content or privacy practices of those sites and encourage you to review their policies.

Changes to this policy

We may update this policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, contact us:

• Email: info@highcallva.com

• Phone: +1 (470) 666-1896

• Address: HighcallVA, 2201 Menaul Blvd NE, Ste A, Albuquerque, NM 87107