A higher standard for healthcare support
Managed virtual assistants for US medical practices with a dedicated Success Manager, structured onboarding,
and full continuity. Not your typical VA staffing agency.
Dr. Kevin L. Carson
4 years with HCVA
Ira Barbo
4 years with HCVA
Filipino VAs with real healthcare careers
There is a difference between a VA who learned healthcare terminology and one who worked in it. Every HighCall VA contractor comes from an active healthcare career — not a job board.
Patient Care Coordinator
Medical Biller
Medical Coder
Triage Nurse
Virtual Care Coordinator
Healthcare Admin
Founded by a retired US nurse and a Philippine healthcare professional, HighCall VA was built by people who understood clinical operations before they understood the VA industry.
Our contractors are HIPAA-trained by background, patient-sensitive by experience, and clinically fluent before they join your practice. Your practice runs on patient trust. Your support team should, too.
HIPAA-trained
By clinical background, before day one.
Patient-sensitive
Formed in active care environments.
Clinically fluent
Your systems. Your workflows. From day one.
How it works
Built for both sides of the work
What practices say
Our Story
Serving both sides of the work with equal care and purpose
Joseph Callao spent years inside the US healthcare system as a Director of Nursing and Regional Nursing Consultant, gaining firsthand insight into how healthcare practices operate and where support systems succeed or fail.
When he returned to the Philippines during COVID-19, he saw talented healthcare professionals struggling with low pay, burnout, and limited opportunities. Lester Muyco, with deep roots in the Philippine healthcare sector, witnessed the same reality from a local perspective.
Together, they recognized a responsibility on both sides of the equation: helping US healthcare practices access support they could trust, while creating meaningful opportunities for Filipino healthcare professionals.
Built from a higher calling
Joseph and Lester built HighCall VA on a belief: business should be a vehicle for sharing blessings. That shows up in how contractors are recognized, how their families are seen, and in moments that remind every person they are part of something bigger than a paycheck.
Seen, not just engaged.
Work anniversaries, milestones, and personal wins are recognised individually. Appreciation is personal, intentional, and never treated as a routine process.
Hired to grow. Supported to lead.
People are hired for ownership and potential, then coached into leaders through trust, accountability, and continuous development.
Care that extends beyond the role.
Support goes beyond work when it matters. Families are valued, challenges are acknowledged, and people are never overlooked.
A community that lives the standard.
Shared values create a strong culture where people belong, support one another, and stay committed to excellence together.
The people doing meaningful work
Stories from Filipino healthcare professionals who joined HighCall VA — and stayed.
Purpose-built for Filipino healthcare professionals
HighCall VA was built knowing what Filipino healthcare professionals were going through. That origin shapes everything: how contractors are hired, how they are supported, how their growth is invested in, and how their wellbeing is protected beyond the role.
Our 4% attrition rate does not happen by accident. It happens because the people who join HighCall VA feel the difference — and stay.
"HCVA gave me stability when I needed it most. I'm truly grateful to be part of a community where respect, support, and collaboration are part of the everyday culture. A positive environment that makes a huge difference in your well-being and growth."
"This job has given me stability and allowed me to become a present parent to my children. Knowing that my patients are happy and that I'm making a positive difference in their experience gives me a strong sense of purpose and fulfillment."
"I have found a supportive community that feels like family, a sense of purpose in the work I do, and an environment where every contribution is valued. The encouragement and trust I've received have helped me grow both professionally and personally."
"Working with HCVA has been rewarding.
I am grateful for the supportive community, opportunities for professional growth, and recognition given to team members' efforts. A stable environment where I feel valued and confident building a long-term career."
"I have found a supportive community that feels like family, a sense of purpose in the work I do, and an environment where every contribution is valued. The encouragement and trust I've received have helped me grow both professionally and personally."
"Working with HCVA has been rewarding.
I am grateful for the supportive community, opportunities for professional growth, and recognition given to team members' efforts. A stable environment where I feel valued and confident building a long-term career."
"The management and leadership team are approachable and genuinely care about us, not only about our performance, but about our well-being as individuals. For me, HCVA is more than just a workplace. It is a family."
From the Blog
FAQs
Common questions from practices
What does "managed" actually mean at HighCall VA?
What is your contractor attrition rate, and why does it matter to my practice?
How long does it take to have a contractor placed?
What happens if the engagement is not working?
A higher standard for healthcare support begins with understanding your practice
On your discovery call, we will learn about your workflows, patient volume, and what you need — and tell you exactly how we approach matching for your situation.
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