Built by people who have lived on both sides of this work
HighCall VA was not founded by entrepreneurs who saw a market opportunity in healthcare staffing. It was founded by a US nurse and a Philippine registered nurse who understood — from direct experience — what was broken on both sides of this industry.
"HCVA gave me stability when I needed it most. I'm truly grateful to be part of a community where respect, support, and collaboration are part of the everyday culture. A positive environment that makes a huge difference in your well-being and growth."
"This job has given me stability and allowed me to become a present parent to my children. Knowing that my patients are happy and that I'm making a positive difference in their experience gives me a strong sense of purpose and fulfillment."
"I have found a supportive community that feels like family, a sense of purpose in the work I do, and an environment where every contribution is valued. The encouragement and trust I've received have helped me grow both professionally and personally."
"Working with HCVA has been rewarding.
I am grateful for the supportive community, opportunities for professional growth, and recognition given to team members' efforts. A stable environment where I feel valued and confident building a long-term career."
"The management and leadership team are approachable and genuinely care about us, not only about our performance, but about our well-being as individuals. For me, HCVA is more than just a workplace. It is a family."
"This job has given me stability and allowed me to become a present parent to my children. Knowing that my patients are happy and that I'm making a positive difference in their experience gives me a strong sense of purpose and fulfillment."
"I have found a supportive community that feels like family, a sense of purpose in the work I do, and an environment where every contribution is valued. The encouragement and trust I've received have helped me grow both professionally and personally."
"Working with HCVA has been rewarding.
I am grateful for the supportive community, opportunities for professional growth, and recognition given to team members' efforts. A stable environment where I feel valued and confident building a long-term career."
"The management and leadership team are approachable and genuinely care about us, not only about our performance, but about our well-being as individuals. For me, HCVA is more than just a workplace. It is a family."
"This job has given me stability and allowed me to become a present parent to my children. Knowing that my patients are happy and that I'm making a positive difference in their experience gives me a strong sense of purpose and fulfillment."
"I have found a supportive community that feels like family, a sense of purpose in the work I do, and an environment where every contribution is valued. The encouragement and trust I've received have helped me grow both professionally and personally."
Joseph Callao spent the better part of his career working inside US healthcare at a level most people in the VA industry have never touched. As a registered nurse, Director of Nursing, and Regional Nursing Consultant, he understood clinical operations from the inside — the workflows, the pressure, the staffing challenges, the patient trust that hangs on every administrative decision a practice makes.
When he returned to the Philippines, he brought that understanding with him. And what he found there changed the direction of his next chapter.
COVID had done something devastating to Filipino healthcare professionals. People with real clinical training — nurses, medical billers, care coordinators, triage professionals — were underemployed, underpaid, and unable to find stable work that matched their ability. The pandemic had collapsed the employment market they had built careers around, and most of the remote work available to them was generic, low-value, and disconnected from the expertise they had spent years developing.
Joseph watched this and did not see an opportunity. He saw a responsibility.
He connected with Lester Muyco — a Philippine registered nurse with deep roots in the local healthcare system and an understanding of what Filipino healthcare workers were capable of and what they deserved. Together, they asked a question that most VA companies never think to ask: what if we built something that actually served both sides of this transaction?
Not just the US practices that needed support. And not just the Filipino professionals who needed meaningful work. Both. At the same time. With equal intention.
That question became HighCall VA.
"HighCall VA was not built from a business plan. It was built from a belief — that business should be a vehicle for sharing blessings with others. Joseph and Lester built this company knowing that Filipino healthcare professionals deserved more than what the market was offering, and that US practices deserved support they could actually trust. That conviction is the foundation everything else is built on."
The belief behind HighCall VA
Two groups. One company. One standard.
HighCall VA exists to serve two groups simultaneously — and the dual mission is not a marketing angle. It is the structural reason every decision the company makes looks the way it does.
Median contractor tenure
Employee satisfaction score
Longest active client engagement
Mission
To raise the standard of healthcare virtual support by serving both sides of the work with equal care, structure, and purpose.
Vision
To become the recognized standard for managed healthcare virtual support in the US market and the most purposeful workplace for Filipino healthcare professionals in the virtual support industry.
The people behind the standard
Joseph Callao
CEO & Founder
Retired US Nurse
Joseph Callao is a retired US nurse with a career spanning direct patient care, nursing leadership, and healthcare operations consulting. He has served as a Director of Nursing and Regional Nursing Consultant — roles that gave him a first-hand understanding of how US healthcare practices run, what breaks them, and what it takes to support them effectively.
After returning to the Philippines, Joseph witnessed the impact of COVID on the Filipino healthcare workforce and made a decision: to build a company that addressed both the US practice's need for trustworthy clinical support and the Filipino healthcare professional's need for meaningful, well-supported work.
He leads HighCall VA with the conviction that business should be a vehicle for sharing blessings with others — and that this belief, applied consistently, is what makes the company's model work.
Lester Muyco
COO & Founder
Philippine Registered Nurse
Lester Muyco is a Philippine registered nurse with deep roots in the local healthcare system and a nuanced understanding of the talent, capability, and work ethic of Filipino healthcare professionals. He co-founded HighCall VA alongside Joseph with a shared belief: that Filipino healthcare workers deserved more than the generic remote work market was offering them.
Lester brings a grounded, people-centered perspective to every aspect of how HighCall VA operates — from how contractors are hired and onboarded, to how the company shows up in the moments that matter most to the people who work there.
He co-founded HighCall VA because Filipino healthcare professionals deserved a company that saw their clinical expertise as an asset — not a background detail.
The beliefs behind every decision
Three pillars. The beliefs that show up in how HighCall VA operates — not as statements, but as behavior.
The Call
Business as a vehicle for blessing
HighCall VA was built on a conviction — that meaningful work, done with care for both sides, is how business becomes a force for good.
The Model
Accountability that does not end at placement
Managed oversight, structured check-ins, and a defined escalation path are not features. They are the minimum standard this company holds.
The Growth
People developed, not just deployed
Contractors are hired for ownership and coachability. They are actively developed into leaders. This is not a program — it is a philosophy.
How we rise up to success
If this sounds like the right fit, let's talk
The best way to know whether HighCall VA is right for your practice is a direct conversation. No pressure. No commitment. Just an honest conversation.
A higher standard for healthcare support begins with understanding your practice
On your discovery call, we will learn about your workflows, patient volume, and what you need — and tell you exactly how we approach matching for your situation.
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