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Terms and Conditions

Last updated: November 18, 2024

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: New Mexico, United States
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to HighcallVA, 2201 Menaul Blvd NE. Ste A. Albuquerque, NM 87107.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Service refers to the Website.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to HighcallVA, accessible from https://highcallva.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Intellectual Property

Ownership: The content, design, features, and functionality of the Site, including text, graphics, logos, images, videos, software, and other materials, are owned by [Your Company Name] or its licensors and are protected by copyright, trademark, and other intellectual property laws.

 

Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not copy, modify, distribute, sell, or lease any part of the Site or its content without prior written consent from us.

Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. Please review our Privacy Policy carefully before submitting any personal information to the Site.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

 

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Privacy Policy

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: [email protected]

By phone number: +1 404 382 0017

Medical Receptionist

Position Overview

As a Medical Receptionist, you will be the first point of contact for patients, delivering exceptional customer service while managing key administrative tasks. This role is essential in fostering efficient communication between patients and healthcare providers, enhancing the patient experience, and maintaining HIPAA compliance.

Key Responsibilities

Patient Communication

  • Handle patient inquiries via phone, email, or chat with professionalism and empathy.
  • Respond to questions about appointments, test results, and general concerns while adhering to HIPAA guidelines.

 

Appointment Scheduling and Coordination

  • Schedule and confirm appointments, medical tests, and procedures promptly to ensure practice efficiency.
  • Reschedule or cancel appointments as necessary, keeping patients informed of any changes.

 

Electronic Health Records (EHR) Management

  • Update and maintain patient records accurately, including demographic and medical information, while ensuring confidentiality and compliance.
  • Retrieve and relay relevant patient information to healthcare providers as needed.

 

Message and Information Relay

  • Relay accurate messages regarding scheduling, prescription refills, test results, and referral updates between patients and healthcare providers.

 

Insurance Verification and Updates

  • Verify insurance details and update patient records to streamline billing and claims processes.
  • Address and resolve basic insurance-related queries to enhance the patient experience.

 

Role Details

  • Specific tasks and KPIs will be determined during the client interview.

Educational and Professional Background

Preferred Qualifications

  • Degree or certification in healthcare-related fields (e.g., Nursing, Physical Therapy, Medical Transcription, Pharmacy).

 

Experience Requirements

  • Minimum of 1 year of experience in customer service within a healthcare account, either in a BPO setting or as a Virtual Assistant.
  • Familiarity with U.S. healthcare systems, including medical terminology, insurance processes, and HIPAA compliance.

Skills and Competencies

Communication Skills:

  • Excellent verbal and written English communication skills.
  • Ability to handle challenging conversations with empathy and professionalism.

 

Organizational Skills:

  • Strong multitasking and time management skills with attention to detail.
  • Capability to prioritize tasks in a fast-paced environment.

 

Technical Skills:

  • Proficiency in Electronic Health Record (EHR) systems and relevant scheduling software.
  • Familiarity with Microsoft Office Suite, Google Workspace, and other virtual collaboration tools.

Tech Requirements

Primary Setup

Primary Computer:

  • Minimum Intel Core i3 (8th generation or above). Recommended: Intel Core i5 (8th generation or above).

 

Operating System:

  • Windows 10 Home/Pro (64-bit, Genuine) or macOS X 10.14 and above.

 

Headset:

  • Noise-canceling headset with a dedicated microphone.

 

Webcam:

  • HD (720p or 1080p) webcam for virtual meetings and interactions.

 

Internet Connection:

  • DSL or Fiber with a minimum speed of 50 Mbps.

 

Backup Setup

Backup Computer:

  • Must meet the same specifications as the primary computer.

 

Backup Internet:

  • Wired internet, prepaid modem, or pocket Wi-Fi with a consistent minimum speed of 25 Mbps. (Mobile data is not recommended)

 

Backup Power:

  • Portable generators or rechargeable power stations to ensure work continuity during outages.

 

Provide backup computer in 30 days when hired

Work Environment

Dedicated Workspace

  • Must be quiet and free from distractions to ensure focus and professionalism during work hours.

 

Professional Setup

  • Proper lighting to ensure clear visibility during virtual meetings.
  • Neutral or company-approved background to maintain a professional appearance.

 

HIPAA Compliance

  • Workspace must allow for secure handling of sensitive patient information.

Work Schedule

  • Ability to work full-time U.S. hours, including night shifts and weekends as required by the client.

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Medical Scribe

Position Overview

As a Medical Scribe, you will play an integral role in supporting healthcare providers by ensuring accurate and detailed documentation of patient encounters and medical procedures. You will work in real time to create precise medical records, aiding in the delivery of efficient and high-quality patient care. Your expertise will streamline provider workflows, allowing them to focus more on patient interactions and less on administrative tasks.

Key Responsibilities

Real-Time Documentation

  • Accurately document patient visits, including medical histories, physical exams, diagnostic findings, and treatment plans as they occur.
  • Transcribe provider notes in real time during patient encounters.

 

Preparation and Follow-Up

  • Prepare laboratory and imaging orders based on provider instructions.
  • Follow up on test results and ensure they are properly documented and communicated to the provider.

 

Prescription Coordination

  • Verify prescription details and assist in coordinating prior authorizations when required.
  • Ensure accurate documentation of medication orders and changes.

 

Patient Chart Management

  • Maintain organized and up-to-date patient records, ensuring accurate information for seamless continuity of care.
  • Ensure all patient documentation adheres to HIPAA standards for confidentiality and security.

 

Provider Support

  • Act as a reliable assistant to healthcare providers by streamlining administrative documentation tasks.
  • Assist in documenting patient instructions and educational materials when applicable.

 

Role Details

  • Specific tasks and KPIs will be finalized during the client interview.

Educational and Professional Background

Preferred Qualifications

  • Degree or certification in healthcare-related fields (e.g., Nursing, Physical Therapy, Medical Transcription, Pharmacy).

 

Experience Requirements

  • Minimum of 1 year of experience as a medical scribe or transcriptionist in a healthcare BPO setting or as a Virtual Assistant.
  • Familiarity with medical terminology, diagnostic codes, and treatment plans.

Skills and Competencies

Communication Skills:

  • Excellent written and verbal English communication skills.
  • Ability to interact professionally with healthcare providers and team members.

 

Attention to Detail:

  • Exceptional ability to maintain accuracy and consistency in documentation.
  • Strong organizational skills to manage multiple patient records effectively.

 

Technical Skills:

  • Proficiency in Electronic Health Record (EHR) systems, medical transcription tools, and other healthcare-related software.
  • Fast and accurate typing skills (50+ WPM preferred).
  • Comprehensive understanding of HIPAA compliance and security protocols.

Tech Requirements

Primary Setup

Primary Computer:

  • Minimum Intel Core i3 (8th generation or above). Recommended: Intel Core i5 (8th generation or above).

 

Operating System:

  • Windows 10 Home/Pro (64-bit, Genuine) or macOS X 10.14 and above.

 

Headset:

  • Noise-canceling headset with a dedicated microphone.

 

Webcam:

  • HD (720p or 1080p) webcam for virtual meetings and interactions.

 

Internet Connection:

  • DSL or Fiber with a minimum speed of 50 Mbps.

 

Backup Setup

Backup Computer:

  • Must meet the same specifications as the primary computer.

 

Backup Internet:

  • Wired internet, prepaid modem, or pocket Wi-Fi with a consistent minimum speed of 25 Mbps. (Mobile data is not recommended)

 

Backup Power:

  • Portable generators or rechargeable power stations to ensure work continuity during outages.

 

Provide backup computer in 30 days when hired

Work Environment

Dedicated Workspace

  • Must be quiet and free from distractions to ensure focus and professionalism during work hours.

 

Professional Setup

  • Proper lighting to ensure clear visibility during virtual meetings.
  • Neutral or company-approved background to maintain a professional appearance.

 

HIPAA Compliance

  • Workspace must allow for secure handling of sensitive patient information.

Work Schedule

  • Ability to work full-time U.S. hours, including night shifts and weekends as required by the client.

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Patient Care Coordinator

Position Overview

As a Patient Care Coordinator, you will provide comprehensive virtual support to patients, ensuring their care journey is seamless and satisfactory. Your role will involve addressing patient concerns, scheduling appointments, and facilitating communication between patients and healthcare providers. By offering remote support and guidance, you will help patients navigate their healthcare needs while maintaining high standards of confidentiality and professionalism.

Key Responsibilities

Patient Inquiry Management

  • Address patient inquiries related to appointments, billing, insurance, and other concerns with empathy and professionalism.
  • Assist patients in understanding their care plans and medical needs.

 

Appointment Scheduling

  • Schedule and manage follow-ups, outpatient procedures, and other healthcare appointments.
  • Coordinate with providers to optimize scheduling efficiency and minimize patient wait times.

 

Remote Patient Monitoring

  • Monitor patient health data through remote tools to identify potential issues and ensure timely interventions.
  • Notify healthcare providers of any urgent concerns or significant changes in patient data.

 

Patient Education and Support

  • Educate patients about their treatment plans, prescribed medications, and ongoing care needs.
  • Provide clear and concise explanations to improve patient adherence and understanding.

 

Liaison Between Patients and Providers

  • Act as a bridge between patients and healthcare providers, ensuring clear and timely communication of medical instructions and updates.
  • Address patient concerns by relaying feedback to healthcare teams for resolution.

 

Community Resource Connection

  • Assist patients in accessing community resources and funding for special care needs.
  • Guide patients through the process of obtaining financial support for medical treatments or equipment.

 

Role Details

  • Specific tasks and KPIs will be finalized during the client interview.

Educational and Professional Background

Preferred Qualifications

  • Degree or certification in healthcare-related fields (e.g., Nursing, Physical Therapy, Medical Transcription, Pharmacy).

 

Experience Requirements

  • Minimum of 1 year of experience in patient care coordination, customer service within a healthcare account in a BPO setting, or as a Virtual Assistant.
  • Familiarity with patient management systems and remote monitoring tools.

Skills and Competencies

Communication Skills:

  • Excellent written and verbal English communication skills.
  • Ability to simplify complex medical terms for patients and provide clear explanations.

 

Organizational Skills:

  • Strong problem-solving and multitasking skills with attention to detail.
  • Proficiency in managing schedules and tracking patient information accurately.

 

Technical Proficiency:

  • Familiarity with patient management systems, EHR platforms, and remote monitoring tools.
  • Competence in educating patients about treatment plans, medications, and ongoing care.

Tech Requirements

Primary Setup

Primary Computer:

  • Minimum Intel Core i3 (8th generation or above). Recommended: Intel Core i5 (8th generation or above).

 

Operating System:

  • Windows 10 Home/Pro (64-bit, Genuine) or macOS X 10.14 and above.

 

Headset:

  • Noise-canceling headset with a dedicated microphone.

 

Webcam:

  • HD (720p or 1080p) webcam for virtual meetings and interactions.

 

Internet Connection:

  • DSL or Fiber with a minimum speed of 50 Mbps.

 

Backup Setup

Backup Computer:

  • Must meet the same specifications as the primary computer.

 

Backup Internet:

  • Wired internet, prepaid modem, or pocket Wi-Fi with a consistent minimum speed of 25 Mbps. (Mobile data is not recommended)

 

Backup Power:

  • Portable generators or rechargeable power stations to ensure work continuity during outages.

 

Provide backup computer in 30 days when hired

Work Environment

Dedicated Workspace

  • Must be quiet and free from distractions to ensure focus and professionalism during work hours.

 

Professional Setup

  • Proper lighting to ensure clear visibility during virtual meetings.
  • Neutral or company-approved background to maintain a professional appearance.

 

HIPAA Compliance

  • Workspace must allow for secure handling of sensitive patient information.

Work Schedule

  • Ability to work full-time U.S. hours, including night shifts and weekends as required by the client.

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Medical Biller

Position Overview

As a Medical Biller, you will play a vital role in the healthcare revenue cycle, ensuring that billing processes run smoothly and efficiently. Your expertise in claims management, insurance verification, and financial recordkeeping will help healthcare providers maintain compliance, reduce denials, and optimize revenue. You will be responsible for processing claims, resolving billing issues, and delivering excellent service to both patients and healthcare providers.

Key Responsibilities

Patient Billing Management

  • Manage patient accounts and respond to billing inquiries with accuracy and professionalism.
  • Ensure billing information is complete and up-to-date to minimize discrepancies.

 

Insurance Claims Processing

  • Submit and process insurance claims, ensuring accuracy and adherence to payer guidelines.
  • Handle claim denials by conducting follow-ups and implementing corrective actions to resolve issues.

 

Revenue Cycle Oversight

  • Monitor the revenue cycle, identifying areas for improvement to streamline financial operations.
  • Assist in reconciling accounts and resolving outstanding balances.

 

Insurance Verification

  • Verify patient insurance coverage and eligibility to ensure accurate billing.
  • Communicate with insurance providers to clarify coverage details and resolve discrepancies.

 

Payment Posting and Recordkeeping

  • Post payments from insurance companies and patients to maintain accurate financial records.
  • Generate financial reports and summaries for the healthcare provider’s review.

 

Regulatory Compliance

  • Ensure billing practices comply with industry regulations, including HIPAA, and adhere to standard coding guidelines such as CPT and ICD-10.

 

Role Details

  • Specific tasks and KPIs will be finalized during the client interview.

Educational and Professional Background

Preferred Qualifications

  • Degree or certification in medical billing, coding, or a related healthcare field.

 

Experience Requirements

  • Minimum of 1 year of experience in medical billing, revenue cycle management, or claims processing, either in a BPO setting or as a Virtual Assistant.
  • Familiarity with CPT and ICD-10 coding, insurance guidelines, and billing regulations.

Skills and Competencies

Communication Skills:

  • Excellent written and verbal English communication skills for interacting with patients, insurance companies, and healthcare providers.

 

Analytical Skills:

  • Strong ability to analyze claims, identify issues, and implement solutions for denial management.

 

Organizational Skills:

  • Exceptional time-management and multitasking abilities to handle a high volume of claims and accounts.

 

Technical Proficiency:

  • Proficiency in medical billing software, EHR platforms, and financial recordkeeping tools.
  • Comprehensive understanding of CPT and ICD-10 coding, as well as insurance guidelines.

Tech Requirements

Primary Setup

Primary Computer:

  • Minimum Intel Core i3 (8th generation or above). Recommended: Intel Core i5 (8th generation or above).

 

Operating System:

  • Windows 10 Home/Pro (64-bit, Genuine) or macOS X 10.14 and above.

 

Headset:

  • Noise-canceling headset with a dedicated microphone.

 

Webcam:

  • HD (720p or 1080p) webcam for virtual meetings and interactions.

 

Internet Connection:

  • DSL or Fiber with a minimum speed of 50 Mbps.

 

Backup Setup

Backup Computer:

  • Must meet the same specifications as the primary computer.

 

Backup Internet:

  • Wired internet, prepaid modem, or pocket Wi-Fi with a consistent minimum speed of 25 Mbps. (Mobile data is not recommended)

 

Backup Power:

  • Portable generators or rechargeable power stations to ensure work continuity during outages.

 

Provide backup computer in 30 days when hired

Work Environment

Dedicated Workspace

  • Must be quiet and free from distractions to ensure focus and professionalism during work hours.

 

Professional Setup

  • Proper lighting to ensure clear visibility during virtual meetings.
  • Neutral or company-approved background to maintain a professional appearance.

 

HIPAA Compliance

  • Workspace must allow for secure handling of sensitive patient information.

Work Schedule

  • Ability to work full-time U.S. hours, including night shifts and weekends as required by the client.

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